Merton Hotel

The main thing that stands out about this property is the exceptional service. Every single member of staff does their job with utmost courtesy and professionalism and it makes you feel welcome and valued as a guest. This is the second time in two years I have stayed there. On both occasions I had an early flight arrival and turned up at the hotel around 10:00am expecting to just have to store my bags for a bit. On both occasions the room was ready for me to check into straightaway. The hotel is particularly good if you are travelling with children. The pool area with waterside and lazy river is very impressive, and my son loved the arcade area and the nightly kids disco. We loved our stay here and fully expect to come back again.

Hotel was extremely clean and breakfast buffet was excellent! Hotel staff were all very friendly and helpful. Room was spotless and very clean. It was spacious and bed was ok to sleep in. pillows were a bit weird but that’s to be expected isn’t it! (they weren’t mines from home) The pool was superb!!! warm and clean and plenty of things to do for the kids.

Breakfast was great selection. Hot buffet & continental choices. Was kept well stocked by the staff. Was quite busy but not really an issue but obviously meant a queue for the hot buffet, but we worked around it. My daughter especially liked the pancake machine. The hotel had entertainment every night in a night club shows etc like a ABBA night & magician. We didn't use it. Also a pianist in the bar each evening. Different restaurants in the hotel, American diner, Italian, buffet food from various countries. Sorry didn't use as went out. But judging by the numbers of people in them I'm assuming they were quite good. Great pool area with cafe/bar for use which we did use.

Buffet breakfast. Good selection, Well cooked. Facilities clean and tidy. We were impressed with the environment and all staff acknowledged us, which became very noticable. Very good welcome at Reception and upon leaving.

My friends and I loved the look of the facilities. Lots of different areas to sit and eat. The entertainment was good. Although the Andrew Lloyd Webber musical singers were allot better than Abbaloo. Still all good fun. Staff were very friendly and always helpful. The staff really made this stay wonderful. They worked hard and the place was spotless.All with friendly greetings and a smile.